Making a phone call is not that efficient, and it will keep getting less and less efficient in the next few years. In the near future, robotic ‘butlers’ will talk to you.

This might sound futuristic, but Millennials know the benefits of digital communication better.

They want results, not a lengthy discussion. There is a chance the person on the other end of the line might have an opinion.

There are always so many questions, so many things to sort out. Who was it? What did they want? Was it for me? …

Being with someone at the point of their death is a profound experience. It is impossible to predict when death will actually happen. People can hover between life and death for hours and often days.

You may find the situation emotionally and mentally exhausting. You may wish for it to be over. And then you may feel guilty for thinking like this. It is a normal and understandable response to a very stressful situation.

When death happens, it happens very quickly. There is no doubt about what is taking place. You may feel grief. You may feel numb. You may feel relief. There is no ‘right’ or ‘wrong’ way to feel.

You can feel as if you are in a dream, or looking at life through frosted glass. You face your own mortality. You do not know what to do with yourself.

You find yourself aimlessly wandering around, feeling lost and alone and deeply questioning everything in your life. Life will never be the same again.

Hearing is the last sense to go in the dying process, so never assume the person is unable to hear you. Talk and Listen as if they can hear you, even if they appear to be unconscious or restless.